From zero to jewel
all the steps we take:
Creation phase
During the creation of the jewelry, the goldsmith will ensure that the process is documented, with photos and video, to guarantee that everything is truly handcrafted by skilled artisans.
The last photo will be taken when the jewelry is finished, with the purpose of witnessing the quality of the jewelry before packaging.
Packaging phase
Since these are high quality products, even the packaging phase of the product will be done manually and documented through photos and videos, up to the time of shipment.
This is a type of service that has never been offered before, but we believe it is essential to create a relationship of trust between "High quality jewelry" and its customers.
Terms of Purchase
Here you will find all the main points concerning our work ethics.
If you have any other questions, please do not hesitate to contact us by e-mail.
Quotes and payment
After filling out the form for creating the custom jewelry, you will receive two quotes, which you can accept or discard and ask for more.
Payment for the jewelry will not be made right away, but only when the product is finished, at which time you will be notified directly by us by email or cell phone.
Deposit
For custom jewelry purchases, once one of the solutions offered by us is accepted, a deposit will be requested in order to protect the labor of our jewelers;
This is because immediately after accepting the offer quote, the creation of the jewelry will begin.
The deposit is equivalent to 30% of the value of the jewelry (it will all be specified within the offer quote) and will be subtracted from the total during the purchase of the jewelry.
Refunds
Refunds, whatever the reason in question, are available up to 14 days after the jewel is received at home.
However, full refunds will not be allowed (except in the case of a ruined jewel), but rather at 50% of the value of the jewel, this is because we aim to protect the labor of our artisans in every case, providing them with the gisute remuneration even with returned jewel.
We would like to specify that every single piece of jewelry sold, whether it is custom-made or chosen from those already created, will be manually checked several times before being shipped, this is to ensure the greatest possible safety.
In this regard, photos will be taken of the product during production and shipping, with the purpose of working with as much transparency as possible.
Our certifications
Don't know which stone you want to choose?
Find out the story behind each stone and find the one that most represents you.
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